Au Carré Saint-Eloi - Arras - The site's privacy policy

The present confidentiality policy defines and informs you of the manner in which the bed and breakfast Au Carré Saint-Eloi and the gîte Mamarras in Arras use and protect the information that you transmit to us, where applicable, when you use this site accessible from the following URL : https://aucarresainteloi.com (hereinafter referred to as the "Site). 

Please note that this privacy policy may be amended or supplemented at any time by the bed and breakfast Au Carré Saint-Eloi in Arras, in particular to comply with any changes in legislation, regulations, case law or technology. In such a case, the date of the update will be clearly identified at the top of this policy. These changes are binding on the User as soon as they are put online. The User should therefore consult this confidentiality and cookie use policy on a regular basis in order to be aware of any changes.

1. I. Personal data

In general, you can visit the Au Carré Saint-Eloi Bed and Breakfast website without providing any personal information about yourself. In any event, you are in no way obliged to transmit this information to the bed and breakfast Au Carré Saint-Eloi in Arras.
However, if you refuse, you may not be able to benefit from certain information or services that you have requested. In some cases, the chambre d'hôtes Au Carré Saint-Eloi may ask you to provide your surname, first name, e-mail address, telephone number, company and job title (hereinafter referred to as your "Personal Information"). By providing this information, you expressly agree to it being processed by the chambre d'hôtes Au Carré Saint-Eloi, for the purposes indicated in point 2 below and for the purposes stated at the end of each form.

In accordance with the General Data Protection Regulation (GDPR) adopted by the European Parliament on 14 April 2016, and the amended Data Protection Act of 6 January 1978, the bed and breakfast Au Carré Saint-Eloi informs you of the following:

• 1. Identity of the data controller

The person responsible for the processing is the chambre d'hôtes Au Carré Saint-Eloi, whose registered office is at 3 place du Wetz d'Amain - 62000 Arras - France.
Telephone: +33 (0)3 21 51 00 98 / +33(0)6 84 85 61 68

• 2. Purpose of processing

The bed and breakfast Au Carré Saint-Eloi is likely to process your Personal Information:
(a) to provide you with the information or services you have requested; and/or
(b) for the purpose of collecting information enabling us to improve our Site, our products and services (in particular by means of cookies); and/or
(c) for the purpose of contacting you regarding various events relating to Au Carré Saint-Eloi, including product updates and customer support.

• 3. Recipients

Your Personal Information is destined solely for the chambre d'hôtes Au Carré Saint-Eloi in Arras. This information, whether in individual or aggregated form, is never transmitted to a third party, notwithstanding the sub-contractors used by the chambre d'hôtes Au Carré Saint-Eloi (you will find more information about them in point 7 below). Neither the chambre d'hôtes Au Carré Saint-Eloi, nor any of its subcontractors, market the personal data of visitors and Users of its Site.

• 4. Retention period

Your Personal Information is kept by the chambre d'hôtes Au Carré Saint-Eloi in Arras only for the time corresponding to the purpose of the collection as indicated in 2 above, which shall in no event exceed 24 months.

• 5. Data protection rights

You have the following rights concerning your Personal Information, which you may exercise by writing to us at the postal address mentioned in point 1 or by filling in the site's contact form.

o Droit d’accès et de communication des données

You have the right to access your Personal Information.
However, due to the obligation of security and confidentiality in the processing of personal data that is incumbent on the chambre d'hôtes Au Carré Saint-Eloi in Arras, you are informed that your request will be processed provided that you can prove your identity, in particular by producing a scan of your valid identity document (in the case of a request via our dedicated electronic form) or a signed photocopy of your valid identity document (in the case of a request sent in writing).
The bed and breakfast Au Carré Saint-Eloi in Arras informs you that it will be entitled, if necessary, to oppose requests that are manifestly abusive (by their number, repetitive or systematic nature).
To help you in your approach, particularly if you wish to exercise your right of access by sending a written request to the postal address mentioned in point 1, you will find on the CNIL website a model letter drawn up by the Commission Nationale de l'Informatique et des Libertés (the "CNIL").

o Right to rectify data

Under this right, the law entitles you to request the rectification, updating, blocking or deletion of data concerning you that may be inaccurate, incorrect, incomplete or obsolete.

You may also define general and specific directives concerning the fate of your personal data after your death. Where applicable, the heirs of a deceased person may request that the death of their relative be taken into account and/or that the necessary updates be made.

To help you with your request, in particular if you wish to exercise your right to rectification on your own behalf or on behalf of a deceased relative, please send a written request to the postal address mentioned in point 1 by clicking on the following link. You will find a model letter drawn up by the CNIL.

o Right to object

This right may only be exercised in one of the following two situations:

1. When the exercise of this right is based on legitimate grounds; or
2. When the purpose of exercising this right is to prevent the data collected from being used for commercial prospecting purposes.

To help you in your approach, particularly if you wish to exercise your right to object by means of a written request sent to the postal address indicated in point 1, you will find on this page of the CNIL website a model letter drawn up by the CNIL.

• 6. Response time

The bed and breakfast Au Carré Saint-Eloi in Arras undertakes to respond to your request for access, rectification or opposition or any other request for additional information within a reasonable period not exceeding 1 month from receipt of your request.

• 7. Authorised service providers and transfer to a third country of the European Union

Au Carré Saint-Eloi in Arras informs you that it does not have recourse to authorised service providers to facilitate the collection and processing of the data you have communicated to us.

Au Carré Saint-Eloi has previously ensured that its service providers have implemented adequate safeguards and comply with strict conditions regarding confidentiality, use and data protection. In particular, vigilance has been exercised with regard to the existence of a legal basis for any transfer of data to a third country. One of our service providers is subject to Binding Corporate Rules, which were approved by the CNIL in 2016, while the others are subject not only to Standard Contractual Clauses but also to the Privacy Shield.

• 8. Plainte auprès de l’autorité compétente

If you consider that the bed and breakfast Au Carré Saint-Eloi in Arras is not complying with its obligations with regard to your Personal Information, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the CNIL, to which you can send a request electronically by clicking on the CNIL website.

1. II. Cookies policy

When you first connect to the website of the bed and breakfast Au Carré Saint-Eloi in Arras, you are warned by a banner at the bottom of your screen that information relating to your browsing may be recorded in files called "cookies". Our policy on the use of cookies gives you a better understanding of the measures that we implement when you browse our website. In particular, it informs you about all the cookies present on our website, their purpose (part I.) and gives you instructions on how to configure them (part II.).

• 1. General information about cookies on the Au Carré Saint-Eloi bed and breakfast website

The bed and breakfast Au Carré Saint-Eloi in Arras, as publisher of this website, may install a cookie on the hard drive of your terminal (computer, tablet, mobile etc..) to ensure smooth and optimal navigation on our website.

"Cookies" are small text files of limited size that enable us to recognise your computer, tablet or mobile phone in order to personalise the services we offer you.

The information collected via cookies does not in any way allow you to be identified by name. It is used exclusively for our own purposes in order to improve the interactivity and performance of our website and to send you content tailored to your interests. None of this information is communicated to third parties except when the bed and breakfast Au Carré Saint-Eloi has obtained your prior consent or when the disclosure of this information is required by law, court order or any administrative or judicial authority empowered to know.

To better inform you about the information that cookies identify, you will find below a table listing the different types of cookies likely to be used on the website of the bed and breakfast Au Carré Saint-Eloi, their name, purpose and length of retention.

• 2. Configuring your cookie preferences

You can accept or refuse cookies at any time.

When you first connect to the website of the bed and breakfast Au Carré Saint-Eloi in Arras, a banner briefly presenting information on the deposit of cookies and similar technologies appears at the bottom of your screen. This banner warns you that by continuing to browse the website of the bed and breakfast Au Carré Saint-Eloi (by loading a new page or clicking on various elements of the site for example), you accept the deposit of cookies on your terminal. You are also deemed to have given your consent to the deposit of cookies by clicking on the "Accept" icon to the right of the banner at the bottom of your screen.

Depending on the type of cookie in question, it may be necessary to obtain your consent to the placing and reading of cookies on your terminal.

1. a. Cookies exempt from consent

In accordance with the recommendations of the Commission Nationale de l'Informatique et des Libertés (CNIL), certain cookies do not require your prior consent insofar as they are strictly necessary for the operation of the website or their sole purpose is to enable or facilitate communication by electronic means. These cookies include session identifiers, authentication cookies, load balancing session cookies and cookies used to personalise your interface. These cookies are fully subject to this policy insofar as they are issued and managed by the bed and breakfast Au Carré Saint-Eloi.

1. b. Cookies requiring your prior consent

This requirement concerns cookies issued by third parties and which are described as "persistent" in that they remain on your terminal until they are deleted or their expiry date.

As such cookies are issued by third parties, their use and storage are subject to their own confidentiality policies, a link to which is provided below. This family of cookies includes audience measurement cookies (in particular Google Analytics), advertising cookies (which Au Carré Saint-Eloi does not use) and social network sharing cookies (in particular from Facebook, YouTube and Twitter).

The audience measurement cookies establish statistics concerning the frequentation and use of various elements of the website (such as the content/pages you have visited). This data is used to improve the ergonomics of the Au Carré Saint-Eloi bed and breakfast website. An audience measurement tool is used on this website:

o Google Analytics, whose privacy policy is available (in English only) from the dedicated Google Analytics page.

Social network sharing cookies are issued and managed by the publisher of the social network concerned. Subject to your consent, these cookies enable you to easily share some of the content published on the Au Carré Saint-Eloi bed and breakfast in Arras website, in particular via a sharing application "button" depending on the social network concerned. Three types of social network sharing cookies are present on the Au Carré Saint-Eloi bed and breakfast website:

o Facebook, whose cookies policy can be consulted by clicking on the dedicated Facebook page at the following link: the dedicated Faceook page

o Twitter, , where you will find the options for controlling or restricting the use of cookies as well as the cookie policy on the dedicated Twitter page

o YouTube, , where you can find the help you need to delete cookies from the Google Chrome browser by clicking on the dedicated Youtube page, as well as the full cookie policy on the dedicated Google page.

1. c. There are various tools available for setting cookie parameters

Most Internet browsers are configured by default to allow cookies to be deposited. Your browser gives you the opportunity to modify these standard settings so that all cookies are systematically rejected, or so that only some of the cookies are accepted or rejected, depending on the sender.

WARNING: We draw your attention to the fact that refusing to accept cookies on your terminal may nevertheless alter your user experience and your access to certain services or functions of this website. In this case, the bed and breakfast Au Carré Saint-Eloi in Arras declines all responsibility for the consequences linked to the deterioration of your browsing conditions which occur because of your choice to refuse, delete or block the cookies necessary for the operation of the site. These consequences do not constitute damage and you may not claim any compensation as a result.

Your browser also allows you to delete existing cookies from your terminal or to inform you when new cookies are likely to be placed on your terminal. These settings have no effect on your browsing experience, but you will lose all the benefits provided by the cookie.

Please see below for the various tools available to you to enable you to configure the cookies placed on your terminal.

1. d. Configuring your Internet browser

Each Internet browser has its own cookie management settings. To find out how to change your cookie preferences, you will find below the links to the help you need to access your browser's menu for this purpose:

Chrome : the dedicated page for Chrome  

Firefox : the dedicated page for Firefox 

Edge : the dedicated page for Edge 

Opera : the dedicated page for Opera 

Safari : the dedicated page for Safari

For more information about cookie management tools, please visit the CNIL website.
If you have any questions or require further information about this cookies policy, please contact us using our contact form.